A DOCKERS® GUARANTEE
A true original. Classic, versatile, and ready for anything.
At Dockers, we take quality seriously.
We hope you love your Dockers product, but if not we accept returns within 60 days of the date of purchase. We guarantee our merchandise looks great and is free of manufacturing defects. If your garment is defective in any way after 60 days of normal wear (stains don't count), we're happy to provide a refund or exchange.
Got questions? Call us at 1.866.290.6064, LiveChat with a Dockers.com customer service representative, or send us an email!
Your Return Options
Your shipping options include:
- Option 1: Prepaid Return Shipping Label–$7.50 deducted from refund
- Option 2: Standard Return Shipping via Postal Carrier
You can also see your Dockers.com packing slip for more detailed return instructions.
OPTION 1: PREPAID RETURN SHIPPING LABEL–$7.50
All Dockers.com orders include a packing slip with a prepaid, pre-addressed return label. To complete your return using the prepaid label, simply attach the prepaid label to your package, seal securely, and drop your package at the nearest USPS or UPS. Make sure to remove all extra or previous labels from the package.
To find your nearest UPS or USPS location, call: 1.800.ASK.USPS (1.800.275.8777); or go to www.usps.com and click on "Locate a Post Office."
You can track your return status through My Account. Credit will be issued to the original purchaser with 30 days of receiving the return, minus the $7.50 prepaid return fee.
OPTION 2: STANDARD RETURN SHIPPING
If you'd rather not use the prepaid shipping label included with your order, you may ship your return yourself using a carrier of your choice (we recommend UPS or Insured Parcel Post). You are responsible for shipping costs. Mail your prepaid package to this address (unless your packing slip says otherwise):
- Dockers Store Online
- Attn: Returns Department
- 100 Precision Drive
- Walton, KY 41094
Tip: keep your Return Tracking Number handy to monitor delivery status.
Packing Your Return
- Remove all extra labels and pack your Dockers items securely.
- Make sure to include the original packaging, if available, as well as your return questionnaire (it's on your packing slip). Please note that all products must be returned in good condition to ensure full credit.
- Drop it off at the carrier of your choice and let us handle the rest.
CREDITS & REFUNDS
- To receive credit, items must be returned within 60 days of purchase.
- Refunds will be made in the form of the original payment, within 30 days of receiving your return.
- Credit for gifts or items without a receipt will be credited to the original purchaser/original form of payment or issued a store credit.
- Online gift certificate returns will be refunded to your gift certificates.
RULES & RESTRICTIONS
- Items purchased at a Dockers Retail Store, Dockers Outlet Store, or other retail stores selling Dockers products cannot be returned by mail to Dockers.com.
- Items purchased at Dockers.com may not be returned to a department store or other Dockers vendors. Returns may only be made to the Dockers.com online store.
- Items purchased using PayPal™ can be mailed to the Dockers.com online store.
- Shipping and handling and other additional charges are non-refundable.