Returning an Item

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

1. Prepaid Return Shipping Label $7.00
2. Standard Return Shipping

Please note: items purchased from a Dockers Outlet or other retail stores selling Dockers products cannot be returned by mail to our online store.

1. Pre-Paid Return Shipping Label - $7.00

For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package. When you use the pre-paid shipping label to mail us your return, we will deduct $7.00 from your order refund. Please follow these steps:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
2. Complete the return reason questionnaire on the packing slip. Remove the mailing label portion and include the remainder of the slip in the return package. Please do not tear the pre-paid mailing label down the middle perforation. The entire label must be used.
3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.

• You will be charged for the postage once the return is processed.
• To receive credit, items must be returned within 60 days of purchase.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
• You are able to track your return shipment through My Account.
• Please do not reproduce the pre-paid label in any way to ensure proper credit processing.

2. Standard Return Shipping

If you prefer to not use the pre-paid return shipping label included with most orders, you may use your own shipping method. Please follow the steps below:

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3. Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Send the return package to the following address (unless your packing slip directs otherwise):
   
         Dockers Store Online
         Attn: Returns Department
         40 Logistics Blvd
         Walton, KY 41094
   

• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• It is recommended that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• To receive credit, items must be returned within 60 days of purchase.
• You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
• Credit for gift returns will be issued to the original purchaser.
• You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

To contact our Customer Service Department, please click here to fill out an email form.